FAQ


Q: Do I have to have an account to buy from you?

A: Not at all, we have a busy Trade Counter where we welcome non-account retailers, sole traders and contractors.

Q: Can I visit your Trade Counter?

A: If you are in the flooring industry, we would love to meet you at our Trade Counter. If you are not in the Trade, we recommend you visit your nearest Floorwise retailer.

Q: Can I send my customer in to look at samples and choose items?

A: To avoid any embarrassment, please ask your customer to tell us you sent them. If possible, let us know to expect them before they arrive.

Q: Can I buy through your website?

A: If you have a trade account with us, we would be pleased to take your orders online. Our plan for the future involves a service to allow non-account customers in the Trade to buy directly through the website. You must be able to confirm that you are a business customer, however.

If you are not in the Trade, we recommend you visit your nearest Floorwise retailer.

Q: Are you open at the weekend?

A: No, we are open Monday to Friday from 8 am to 4.45 pm

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